FAQ Page

FAQ PAGE

Do you ship internationally?

Yes, Berken Stone offers international shipping to ensure that customers can experience our brand anywhere in the world.

Do you provide tracking information?

Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 3-5 business days for updated tracking to become available. 

Is it safe to pay with debit/credit cards on your website?

Berken Stone use's SSL encrypted checkout to ensure that your payment information is secure. We do not store your payment information. 

I only received part of my order, where is the rest?

Some of our products are shipping from different distribution facilities. Please allow a few extra days for the rest of your order to arrive. If you still have not received the rest of your order after a few days, please feel free to contact us at support@berkenstone.shop so we can locate your additional package.

Can I return my order?

We do offer a return policy. If you are not pleased with the product you received for any reason, contact us at support@berkenstone.shop or visit our Refunds & Exchanges Policies page for more details

Where can I find your Terms of Service?

Our Terms of Service can be found at the footer of each page on our site. Or, simply click here.

Where can I find your Privacy Policy?

Our Privacy Policy can be found at the footer of each page. We can assure you your information is safe and secure. If you wish to look over our Privacy Policy, you may do so here. 

For further assistance on this matter, please reach out to support@berkenstone.shop