Our 30-Day Money Back Guarantee

We strive to make sure every single customer that interacts with us leaves with a positive memory. We are so confident that you will be happy with our products, that we offer a 30-Day Money-Back Guarantee starting from the date you receive your items. 

Don't worry, shipping & handling for will always be covered by us if you are within our 30-Day window.

If you are unsatisfied with your purchase, do not hesitate to reach out at support@berkenstone.shop

60-Day Product Warranty

All of Our products are backed with a 60-Day Warranty, starting from the date you received your items. To check if you qualify, or need to redeem your warranty, contact us at support@berkenstone.shop with your full name, and order number and We will contact you in within one business day. 

To learn about our Refunds & Returns policy visit this page here

All Orders Are Guaranteed For Delivery

If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us at support@berkenstone.shop as soon as possible and we will try our best to accommodate your request.

If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact one of our customer service reps by emailing support@berkenstone.shop